At Calvano, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://calvanoonline.co.za, make a purchase, or otherwise engage with our services. We are committed to maintaining transparency and protecting your personal data in accordance with Google Merchant Centre policies, the Protection of Personal Information Act (POPIA), and international best practices.

1. Information We Collect

When you use our website, we may collect the following types of personal information:

  • Personal Identifiable Information (PII):
    Name, email address, contact number, billing and shipping addresses.
  • Payment Information:
    Payment method and transaction details (processed securely via third-party payment gateways such as Payfast and Ozow).
  • Order History & Communication:
    Records of your purchases, email communications, and customer support interactions.
  • Device and Usage Information:
    IP address, browser type, pages visited, and other technical data collected through cookies and analytics tools (e.g., Google Analytics).

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders.
  • Communicate with you about your purchase or inquiries.
  • Improve our website, services, and customer experience.
  • Prevent fraud and ensure secure transactions.
  • Comply with legal obligations and regulatory requirements.

3. Sharing of Information

We do not sell your personal information to third parties. We may share your data only with:

  • Payment processors (e.g. Payfast).
  • Shipping and logistics partners to deliver your order.
  • Service providers that help us operate the website (e.g., analytics platforms).
  • Authorities, if legally required to do so.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and track website usage. You can modify your cookie preferences in your browser settings. By continuing to browse our website, you agree to our use of cookies.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected.
  • Meet legal and tax obligations.
  • Resolve disputes and enforce our agreements.

6. Security of Information

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or disclosure.

7. Your Rights

Under POPIA and applicable data protection laws, you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or outdated information.
  • Request deletion of your data (subject to legal or contractual obligations).
  • Withdraw consent for direct marketing at any time.

To exercise any of these rights, please contact us at info@calvano.co.za.

8. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

9. Changes to This Policy

We may update this policy from time to time to reflect legal or operational changes. Please check back periodically. The latest version will always be available at https://calvanoonline.co.za/privacy-policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Calvano Customer Service
📧 info@calvano.co.za